A situation that caused me to be disconfirming of another was when I was at work. I have many co- workers that think they know how to do my job more than I do. When the fact is I work full time and do my job pretty much every day. I know what I’m doing and don’t need to be told otherwise. An example would be when I was taking a customers order. A cook came up to me and told me that I was doing it wrong. I tried to explain that I was not and I know what to do. My co- worker kept insisting I had made a mistake and started to come off as very rude. After I didn’t listen to her and blue her off she told my manager. My manager then told her she was wrong and to leave me alone. During this situation she communicated to me: Certainty, Strategy, Superiority. The message I gave to her I think was she doesn’t matter, she was wrong and she doesn’t exist. I basically ignored her. I think three of Gibb’s defensiveness- producing communication behaviors were present in the situation.
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